Helpdesk & Ticketing Software for MSPs and IT Service Providers

Manage your helpdesk like a pro with MSP Manager's intuitive ticketing and time tracking system, designed specifically for service providers with many customers.

Helpdesk software for IT and MSPs

Email Integration

MSP Manager monitors your support mailbox and automatically suggests new tickets to you as they come in.
Respond directly to your customers from the ticket.
Your customers' replies will automatically get associated with the ticket, giving you a complete correspondence history on each ticket.
IT helpdesk with email integration

Detailed Ticket History

Keep everyone on your team on the same page with a detailed history for each ticket.
Easily view all time entries, expenses, appointments, correspondence, and notes for every ticket.
All in a beautiful, chronological view.
MSP ticketing detailed history

Super Easy Ticket Timers

Starting a timer is as easy as one click - straight from the ticket list. Quickly switch between tasks while accurately tracking your billable (or non-billable) time.
Simple time tracking for MSPs and developers

Flexible Hourly Rates

Charge different hourly rates on the same ticket based on the type of work, consultant, or any other scenario you can think of.
MSP time tracking software with multiple rates

Visualize Your Workday

Quickly see how you spend your time and identify gaps in your workday.
Workday visualization time tracking

See What's Important to You

The most important information right now is personalized for you and brought to your attention on My Dashboard.
IT helpdesk service dashboard

Ticketing and invoicing software you'll actually use.

View Demo